Welcome to the official website of Dr. Vipul Saneja, Pediatrician & Neonatologist. We value the time and trust of our patients and parents. This Refund & Cancellation Policy explains the terms related to appointment cancellations, consultation fees, online payments, and refunds.
1. Appointment Booking Policy
Appointments booked through:
- Website forms
- Online payment links
- Phone calls
- Third-party platforms
are considered confirmed only after verification and approval from the clinic.
The clinic reserves the right to reschedule or modify appointments due to:
- Medical emergencies
- Doctor availability
- Hospital duties
- NICU emergencies
- Unavoidable circumstances
2. Consultation Fees
Consultation charges displayed on the website or shared during appointment booking are subject to change without prior notice.
Fees once paid are considered acceptance of the clinic’s appointment and consultation policies.
3. Cancellation Policy
Patients or parents may request appointment cancellation before the scheduled consultation time.
Cancellation requests should preferably be made:
- Through phone call
- Official clinic contact details
Late cancellations or repeated no-shows may affect future appointment availability.
4. Refund Eligibility
Refunds may be considered only under the following situations:
Eligible Cases
- Duplicate payment made accidentally
- Appointment cancelled by the clinic
- Technical payment failure with amount deducted
- Incorrect excess payment
5. Non-Refundable Situations
Refunds may not be applicable in the following cases:
- Consultation already completed
- Missed appointments or no-shows
- Late cancellations
- Emergency consultation charges
- Dissatisfaction due to medical opinion or prescribed treatment
- Delay caused by patient arrival timing
Medical consultations are professional services and treatment outcomes may vary depending on individual medical conditions.
6. Teleconsultation & Online Guidance
Fees paid for:
- Teleconsultation
- Online guidance
- Video consultation
- WhatsApp consultation
may be non-refundable once the consultation has started or medical advice has been provided.
7. Refund Processing Timeline
Approved refunds, if applicable, are generally processed within:
5–10 business days
depending upon:
- Payment gateway
- Bank processing time
- UPI/Card provider
The clinic is not responsible for delays caused by banking institutions or payment service providers.
8. Payment Gateway Disclaimer
Online payments made through third-party payment gateways are processed securely. The clinic does not store:
- Card details
- Banking credentials
- UPI PINs
- Sensitive payment information
Any technical payment dispute may also be subject to the policies of the respective payment provider.
9. Emergency & Critical Care Situations
In neonatal or pediatric emergency situations, appointment timings, consultation schedules, or online services may change without prior notice due to urgent patient care responsibilities.
The clinic prioritizes emergency medical care and NICU responsibilities where required.
10. Policy Updates
The clinic reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.
Continued use of the website and services implies acceptance of the latest policy terms.
11. Contact for Refund Assistance
For appointment cancellation or refund-related assistance, patients may contact the clinic through:
- Official phone number
- WhatsApp support
- Website contact form
- Clinic reception
Please keep payment details and appointment information available while requesting support.