Welcome to the official website of Dr. Vipul Saneja, Pediatrician & Neonatologist. Your privacy is important to us, and we are committed to protecting the personal and medical information shared through this website.
This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website, book appointments, or contact the clinic.
1. Information We Collect
We may collect personal information from patients, parents, or website visitors including:
Name of parent or guardian
Child’s name and age
Phone number
Email address
Appointment details
Medical concerns shared through forms
Payment-related details (processed securely through third-party providers)
Information may be collected when:
Booking appointments
Filling contact forms
Communicating through WhatsApp or email
Using website services
2. Purpose of Information Collection
The information collected may be used for:
Appointment scheduling and management
Patient communication and follow-ups
Providing pediatric and neonatal healthcare services
Sending appointment reminders
Responding to medical queries
Improving website experience and patient support
We collect only necessary information required for healthcare and communication purposes.
3. Medical Information Confidentiality
Patient and medical information shared with the clinic is treated with reasonable confidentiality and care.
However, online communication methods including:
Email
Website forms
Online consultations
may carry inherent internet-related security risks, and users are advised not to share highly sensitive information unnecessarily through unsecured channels.
4. Payment Security
Online payments are processed through secure third-party payment gateways such as Razorpay or other authorized providers.
The clinic does not store:
Debit card information
Credit card details
UPI PINs
Banking passwords
CVV information
All payment transactions are subject to the security and policies of the respective payment provider.
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to:
Improve website functionality
Understand visitor behavior
Enhance user experience
Monitor website performance
Cookies do not provide access to your personal computer or confidential files.
Users may disable cookies through their browser settings if preferred.
6. Sharing of Information
We do not sell, rent, or trade patient or visitor information to unauthorized third parties.
Information may be shared only:
With authorized medical staff when necessary
With payment providers for transaction processing
When legally required by applicable laws or authorities
7. Data Protection & Security
We take reasonable technical and administrative measures to protect information against:
Unauthorized access
Misuse
Data loss
Disclosure
However, no internet-based system can guarantee absolute security.
Users are advised to use trusted devices and secure internet connections while sharing information online.
8. Third-Party Links
This website may contain links to:
Google Maps
Payment gateways
Social media platforms
Third-party healthcare platforms
We are not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of such third-party platforms separately.
9. Children’s Privacy
As a pediatric and neonatal healthcare website, information related to children may be provided by parents or legal guardians solely for healthcare and appointment purposes.
Parents or guardians are responsible for the accuracy of information submitted.
10. Teleconsultation & Online Communication
Online consultations or digital communication may have limitations compared to physical medical examination.
The clinic reserves the right to recommend in-person consultation, hospital evaluation, or emergency care whenever medically necessary.
11. Consent
By using this website, submitting forms, booking appointments, or making payments, users consent to the collection and use of information as described in this Privacy Policy.
12. Changes to Privacy Policy
The clinic reserves the right to update or modify this Privacy Policy at any time without prior notice.
Updated policies will become effective immediately upon publication on the website.
13. Contact Information
For questions regarding this Privacy Policy or data-related concerns, users may contact the clinic through:
Official clinic phone number
Website contact form
Clinic reception
By continuing to use this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.